Emergency Roadside Assistance Services
Roadside Auto Club provides the ultimate in auto-related services. Whenever you, your spouse or an associate member has a problem with a disabled car, motorcycle or small truck under two and one-half (2.5) ton capacity, help can be obtained through your Roadside Auto Club membership.When you need roadside assistance, call our toll-free number and we will send help. This 24-hour number is the only one you need to know. We will dispatch a service provider to you for the following services: towing, battery jump start, gas delivery (we deliver up to 3 gallons), flat tire change, or locksmith service if you lock your keys inside your vehicle (the owner will be required to present proper identification at the time lockout service is provided). We pay the service provider for covered expenses, up to your benefit limit of $75 per incident. However, your benefit limit is a maximum per disablement, regardless of services performed.
The Roadside Auto Club membership will make payment to the service facility directly for covered dispatch expenses up to your $75 benefit limit - 1 service per 72 hours. Limit of 3 services per year.
This emergency road and tow benefit applies to any non-commercial vehicle you are driving at the time of disablement. Any car owned, leased or borrowed by a member will be covered.
Dispatch coverage for winching is limited to a 30-minute service call; any expenses incurred beyond a 30-minute dispatch call will be the responsibility of the member, payable directly to the service facility and is not reimbursable.
Member Coverage Information
This service is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. Repeated calls which are considered excessive may, at the discretion of United States Auto Club, Motoring Division, Inc., result in cancellation of membership.*
Requirements for Coverage
The registered member must be with the vehicle at the time of disablement and must provide proper identification and proof of membership to the service provider upon request.
Covered benefits
Towing service
If your car can't be started, towing from the point of disablement will be provided to the destination of the member's choice. If service is provided through the dispatch network, towing will be limited to the $75 benefit limit. Any expenses incurred beyond the $75 limit will be the responsibility of the member, payable directly to their service facility, and are not reimbursable. In either case, service is limited to one tow or service call per disablement.
Car won't start
Service is available to provide a battery jump and minor roadside adjustments to start the car, even if it's in your driveway.
Flat tire
A flat tire will be changed with your spare tire. If for any reason the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the program's towing provisions.
Out of fuel
An emergency fuel supply will be delivered to a member in immediate need. The member must pay for fuel at the current pump price.
Lockout Service
If you or your spouse lock your keys in the car or lose your keys, we will make arrangements for lockout service. Simply call the toll-free number on your membership card.
Car stuck
If a member's vehicle is stuck in a ditch, mud or snow, but is accessible from a normally traveled road, service will be provided to tow or winch the vehicle.
* The emergency roadside assistance program is provided by United States Auto Club, Motoring Division, Inc.
