Roadside Service Limitations
Types of vehicles covered
Roadside Auto Club offers full road and towing services for all self-propelled, four-wheel vehicles, designed, licensed and used for private, on-road transportation, trucks and motorcycles.
The purpose of the roadside assistance benefit is to provide service in common emergency situations.
Coverage does not include:
- The cost of parts, replacement keys, labor, tire repair, rental or towing equipment, storage fees or any labor performed at a garage or service facility
- Service is not covered on vehicles with a gross weight in excess of 2.5 tons, taxis, vehicles used for commercial purposes, camping trailers, travel trailers, mobile homes, or any unit in tow
- Any form of impound towing or towing assistance by a private citizen, or someone other than a licensed service station or garage will not be covered by the membership
- Service if member is not with the disabled vehicle. However, don't remain with the vehicle if it is unsafe to do so
- Towing or service on roads not regularly maintained (including private property)
- Repeated service calls for a car in need of routine maintenance
- More than one (1) service per disablement
- Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking
- Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach
- Installation or removal of snow tires and chains nor dismounting, repairing or rotating tires
- Charging a weak or dead battery
- Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing
- Service for: taxicabs, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles
- Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s); where required by law
- Service to vehicle which is not in a safe condition to be towed
- Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
- Delivery or repair of tires
- Towing of vehicle off a boat dock or marina
- Service on vehicles used for commercial purposes or using dealer tags
- Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law
- Reimbursement for towing charges covered by automobile insurance
- Towing of vehicles for disposal (i.e., to junk yard)
- Excessive use of club services is cause for non-renewal or cancellation of membership (see terms and conditions)
Note:
The emergency roadside assistance program is provided by Roadside Auto Club.
